At VIDMU Studio, we create custom, personalized services for each client. This payment policy provides a general overview of how payments and cancellations work to ensure a smooth and transparent process.
1. Payment Terms
Our services are tailored to meet the unique needs of each client. Payments must be made according to the agreed schedule outlined in your contract before we begin any work. This ensures we can allocate the necessary resources to deliver high-quality results.
First Installment: A 50% non-refundable deposit is required before work begins to secure your project and cover initial planning.
Final Installment: The remaining 50% is due upon project completion and before the final deliverables are provided.
Outstanding Balance: Once the project is completed and final deliverables are provided, the client is legally bound to pay any outstanding balance immediately.
This simple payment structure ensures clarity and fairness for both parties.
2. Non-Refundable Deposit
The initial 50% deposit is non-refundable under any circumstances. This ensures that VIDMU Studio can allocate time and resources to your project without disruption. For complete details, please refer to our Refund Policy.
3. Cancellations
You may cancel a project or ongoing service at any time. Here’s how cancellations are handled:
For Projects: Payments already made are non-refundable. If you cancel midway through a project, you are responsible for paying for the work completed up to the cancellation date.
For Ongoing Services: Cancellations of subscriptions or recurring services (such as website maintenance) will take effect at the end of the current billing cycle, with no refunds provided for unused periods.
4. Client Responsibilities
To ensure smooth project delivery, clients are expected to:
Make timely payments according to the agreed schedule.
Provide accurate and complete information required for the project.
Respond promptly to feedback requests or inquiries.
5. Late Payments
To ensure smooth project progress, timely payments are essential. Payments not received within the agreed timeframe may result in project delays, project pause, late fees, or suspension of services.
6. Revisions Policy
VIDMU Studio provides up to two rounds of revisions as part of the agreed project scope. These revisions must be requested within the timeline specified in the project agreement. Any additional revisions beyond the included rounds may result in extra charges, which will be communicated and agreed upon before proceeding.
7. Dispute Resolution
In the event of a payment dispute, we encourage clients to contact us directly to resolve the matter. If a resolution cannot be reached through direct communication, disputes may be resolved through mediation or arbitration in accordance with applicable laws.
8. Policy Updates
We may update this policy periodically to reflect changes in our services or industry practices. If significant changes are made, we will notify our clients. By continuing to work with us after updates, you agree to the revised terms.
9. Contact Us
For any payment-related inquiries or concerns, please reach out:
Payment Support: payments@vidmustudio.com
We understand that investing in custom design services is a significant commitment. Our refund policy reflects the personalized nature of our work and is designed to maintain fairness and transparency for both parties.
1. General Refund Policy
Due to the bespoke nature of our work, refunds are not available once a project has commenced. Significant time, effort, and resources are invested into planning and executing each project, and therefore all payments are considered final.
No refunds are provided under any circumstances after the final delivery and acceptance of the work by the client.
2. Non-Refundable Deposit
The initial 50% deposit required to secure your project is non-refundable under any circumstances. For complete details, please refer to our Payment Policy.
3. Cancellations and Partial Work
If a client chooses to cancel a project after work has started:
No refunds will be issued for payments already made.
4. Ongoing Services
For subscription-based or ongoing services (such as website maintenance):
No refunds are provided for unused portions of the service period.
Cancellations will take effect at the end of the current billing cycle.
5. Dispute Resolution
In the event of a dispute regarding payments or refunds, we encourage clients to contact us directly to resolve the matter amicably. If a resolution cannot be reached through direct communication, disputes may be resolved through mediation or arbitration in accordance with applicable laws.
6. Policy Updates
We may update this refund policy periodically to reflect changes in our services or industry practices. Clients will be notified of significant updates, and continued engagement with our services implies acceptance of the revised terms.
7. Legal Compliance
We strive to comply with applicable consumer protection laws. Please contact us if you have any questions regarding this policy.
8. Contact Us
For any refund-related inquiries, please contact us at:
Refund Support: payments@vidmustudio.com
